Robotic Process Automation (RPA), also known as software robotics, employs intelligent automation technologies to handle repetitive office tasks typically performed by human workers. These tasks include extracting data, filling in forms, and moving files across various enterprise and productivity applications. RPA tools use rule-based scripts to autonomously execute activities and transactions across unrelated software systems. By doing so, they free up human resources to focus on more complex tasks. RPA accelerates digital transformation efforts and enhances return on investment (ROI) from staff.
It’s essential to note that RPA differs from artificial intelligence (AI). While RPA follows predefined workflows and replicates human-directed tasks, AI involves data-driven processes, including machine learning and natural language processing. AI can recognize patterns in unstructured data and learn over time, whereas RPA strictly adheres to predefined rules.
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