Process Intelligence

Because you can’t improve what you don’t know, and you don’t know what can’t see, Process Intelligence is here to help you.

Process Intelligence is a data-driven approach to collect, analyse and interpret data about business processes to gain insights into their efficiency, performance and areas for improvement.

Leveraging Process Mining as a powerful diagnostic tool we can provide an x-ray view of business processes, identifying bottlenecks, redundant work, and compliance issues. This enables organisations to prioritise improvements and focus resources where they will achieve the most value.

What is Process Mining?

Process Mining is a discipline that sits between Data Mining and Business Process Management. By using data extracted from today’s information systems (digital footprints), Process Mining can discover, improve and monitor real processes. Based on this knowledge Process Mining is capable to generate fact-based insights, identify inefficiencies and therefore guide the way for better processes within the organisation

Benefits of Process Mining in your organisation

We believe that implementing Process Mining in your organisation can help it with:

Assisting with a quick insight generation of your “as-is” process with high accuracy. This step is essential to start improvement plans. In a traditional way, it can take several weeks or months with low level of accuracy.
Identifying and understanding the root causes of bottlenecks and inefficiencies with greater accuracy. Data within the process context can be visualised and analysed, providing high confidence to make the improvements required.
Increasing the process transparency revealing process deviations, violations and compliant issues in your process.
Highlighting the best candidates for process automation. It will provide detailed insights of what processes are ready to be automated or what processes can be streamlined.
Improving resolution times and cost savings resulting on better customer experience and employee satisfaction.
Operating your business more proactively and making data-driven decisions. This will make your organisation more competitive.
Allowing you to monitor KPIs and measure the effectiveness of the actions taken for improvement.

Our Services for Process Intelligence

Quick Discovery

This quick program provides high value and insight for your organisation without an extensive time commitment. We can help you with:

Visualisation and analysis of your customer journey
Visibility of hidden inefficiencies at a glance
A fact-based reference point for rational discussions
An acceleration on your improvement initiatives by quickly showing “How processes are being executed”
An increase in the audits assurance by using full population (100% of the data)

Our leadership and expertise can help you to reduce backlog of issues in no time. With our Quick Discovery solution, we can help you successfully fix business issues with your processes in a proactive manner.

In-Depth Analysis

Our In-Depth Analysis solution can assist your business achieving maximum Return of Investment (ROI) in your innovation projects particularly Robotic Process Automation (RPA) and Digital Transformation.

Robotic Process Automation (RPA): Before starting your RPA project, discover, analyse, optimise, and prioritise your processes to understanding with more accuracy where to automate them.

Digital Transformation: A good way to improve the digital transformation outcomes, is to assess how efficient (or not) the core business processes are. It is also crucial that someone has the capability and time to implement the plans that an In-Depth Analysis uncovers.

Our leadership and expertise can help you to reduce backlog of issues in no time. We can help you to drive the success of your innovation projects.

Process Audit as a Service

Why is compliance important?

Every organisation has internal and industry-specific regulations. If these regulations are not met, monetary, contractual, and/or legal penalties can be applied. Especially if your organisation belongs to a very strongly legally regulated industry.

How does an organisation ensure compliance?

An organisation ensures compliance by regularly checking and analysing processes and its execution, companies ensure these are compliant with their business rules.

Our Process Audit-as-a-Service is a high value solution that can help you to reduce costly mistakes and ensure your process are compliant by:

Detecting and improving compliance issues in any processes mitigating business risk
Discovering and monitoring the Four Eyes Principle
Presenting Service Level Agreements (SLA) and SLA violations at a glance
Reducing auditing cost with faster and more accurate analyses
Identifying Segregation of Duties (SoD) conflicts

A Process Audit-as-a-Service is an important tool to keep your process compliant, avoiding the organisation get monetary, contractual, and/or legal penalties.

With the right people and powerful technology, you will quickly find out whether your process is compliant. You will be able to focus on your core business without the stress of breaking business rules or massive legal penalties hanging over your head.

Expert as a Service

When in need of an expert to consult to ensure your process enhancement, redesign or automation are in the right path, this service helps to keep your business running smoothly and expand your perceived business process expertise.

We also understand that hiring a full-time Business Process Expert isn’t always feasible or the right decision for your business. Using our Expert-as-a-Service, provides you the right and flexible solution for your business needs.